Procol Calls

Name: Procol Calls
Author: Proyectoscol

Communications intelligence platform that captures, transcribes, and analyses phone calls and WhatsApp conversations in real time, transforming them into structured data for CRM, operations, and compliance.

Key specifications

Native capture: Cellular calls, WhatsApp, Telegram, Skype
Transcription with OpenAI Whisper (95%+ accuracy in Spanish)
CRM integration: Salesforce, HubSpot, Zoho, Pipedrive, custom REST
Live dashboard with WebSocket updates (< 1s latency)
AES-256-GCM encrypted recording, regulatory compliant storage
Automations and webhooks with n8n integration
Advanced reporting: PDF, CSV, XLSX, Google Sheets, BI connectors

Feature	Lite	Standard	Pro
Activity Recording
Inbound calls	✓	✓	✓
Outbound calls	✓	✓	✓
Missed calls	✓	✓	✓
Rejected calls	✓	✓	✓
Call duration tracking	✓	✓	✓
Contact number logging	✓	✓	✓
Integrations
Data sync to CRM / DMS	✓	✓	✓
Recording & Transcription
Call recording (agent voice)	—	✓	✓
Recording alert to agent	—	✓	✓
Automatic transcription	—	✓	✓
Audio MP3 storage (30 days)	—	✓	✓
Transcription & audio export	—	✓	✓
Covered Channels
Operator calls (Claro, Tigo, Movistar…)	✓	✓	✓
WhatsApp calls	—	—	✓
Compliance
Records agent only (client never)	—	✓	✓
Compliant with Habeas Data policies	✓	✓	✓
Requirements
Corporate mobile devices only	✓	✓	✓
Corporate registration (Chamber)	✓	✓	✓